Frequently Asked Questions (FAQ)

General Questions

1. What is MK LUXEO?
MK LUXEO is your premium online destination for stylish and high-quality watches. We offer a wide selection of men’s and women’s timepieces ranging from classic designs to modern trends.

2. Are your watches authentic?
Yes, all watches sold at MK LUXEO are 100% authentic and carefully sourced. We take pride in offering genuine products only.

3. Do you offer watches for both men and women?
Absolutely! Our collection includes a diverse range of men’s and women’s watches, ensuring the perfect style for every wrist.

Product & Quality

4. What types of watches do you offer?
We provide a wide range of watches, including quartz, automatic, chronograph, and luxury fashion watches to suit different styles and preferences.

5. Do your watches come with a warranty?
Yes, most of our watches include a manufacturer’s warranty. Warranty details vary by brand and will be mentioned on the product page.

6. Are there different sizes available?
Yes, our watches come in various case sizes and strap options. Detailed specifications for each watch are listed on the product page to help you find the perfect fit.

Ordering & Shipping

7. How can I place an order?
Simply browse our collection, select your desired watch, add it to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to confirm your order.

8. What are the shipping options?
We provide reliable shipping across Pakistan. You can choose between standard and express delivery depending on your location and urgency.

9. Can I track my order?
Yes! Once your order is dispatched, you will receive a confirmation email with a tracking number so you can monitor your delivery status.

Returns & Replacements

10. Do you accept returns or exchanges?
Currently, MK LUXEO does not offer returns or exchanges for change of mind.

11. What if my product arrives damaged or incorrect?
If your watch arrives damaged or is not what you ordered, please contact us within 48 hours of delivery with proof (images/videos). We will arrange a replacement or refund in such cases.

Customer Support

12. How can I contact MK LUXEO customer service?
Our support team is always ready to help you. You can reach us via the Contact Us page or email us directly at:
📧 @mkluxeo.com

13. Do you offer assistance in choosing the right watch?
Of course! Our customer support team can guide you in selecting the perfect timepiece based on your style, budget, and preferences.

At MK LUXEO, our mission is to bring timeless style and premium quality to your wrist. If you have any additional questions, don’t hesitate to get in touch. Happy shopping!