Shipping and Delivery

1. How long does order processing take?

We process orders promptly within 1–2 business days. During peak seasons, processing may take slightly longer, but rest assured, we always strive to dispatch your order as soon as possible.

2. What shipping options are available?

We currently offer two shipping options across Pakistan:

  • Standard Delivery: Estimated arrival within 4–6 business days.

  • Express Delivery: For faster service, your order will arrive within 2–4 business days.

3. What are the shipping costs?

Shipping charges depend on your location and the shipping method you select. The exact cost will be shown at checkout before you confirm your purchase.

4. Do you provide tracking information?

Yes! Once your order is shipped, you’ll receive an email with your tracking number so you can follow your package every step of the way.
We also provide a personalized packing video of your order to ensure transparency and peace of mind.

5. Do you offer free shipping?

From time to time, we run special promotions offering free shipping on orders that meet specific conditions. Subscribe to our newsletter or check our website to stay updated.

6. What if my order is delayed?

While we aim to deliver on time, occasional delays may occur due to unforeseen circumstances. If your package takes longer than expected, please track it using the provided number or reach out to our support team for assistance.

7. Can I change my shipping address after placing the order?

Yes, you can update your shipping address by contacting our support team immediately after placing your order. If the order hasn’t been shipped yet, we’ll be happy to update it.

8. Do you offer international shipping?

Currently, MK LUXEO delivers only within Pakistan. Expanding globally is on our future roadmap.

9. What if my package arrives damaged?

We pack your items with great care, but if your package arrives damaged, please contact us right away. Our team will work with you to resolve the issue promptly.

At MK LUXEO, your satisfaction is our top priority. We’re committed to delivering not just your products, but also peace of mind.