Return and Refund

At MK LUXEO, customer satisfaction is our top priority. To maintain the quality and exclusivity of our products, we offer returns or exchanges only in case of damaged, faulty, or incorrect items.

We do not offer returns or refunds for change of mind, personal preference, or if the customer does not like the product after delivery.

Important Notes:

• All sales are considered final, except in cases of damaged, faulty, or incorrect items.
• Please review your order carefully before completing your purchase.
• In case of sizing or style concerns, we encourage you to reach out to our support team prior to ordering for assistance.

Damaged or Incorrect Items

Damaged or incorrect items (in rare cases) will be reviewed on a case-by-case basis.
If you receive a faulty, damaged, or wrong product, please contact us within 48 hours of delivery so we can assist you.

You will be required to provide clear proof (images/videos). After verification, we will arrange a replacement or exchange accordingly.

Important Requirement

Return or exchange claims for damaged products will only be accepted if you provide a parcel opening video.
Without this video, the claim will not be processed.

Why Limited Returns/Exchanges?

Since our collections are curated with high attention to quality and detail, and many items are limited edition or made-to-order, we are unable to restock or resell used or returned items.

This policy ensures fairness and consistency for all our customers.

Need Help?

If you have any questions about your order, sizing, or product details, please don’t hesitate to contact us before purchasing. Our support team is here to help at:

Please note: Return claims for damaged products will only be accepted if you provide a parcel opening video. Without the video, the return claim will not be processed.

📩 mkluxeo@gmail.com
📞 0310-3385471 (Monday – Saturday)

✨ At MK LUXEO, we strive to make every shopping experience smooth and transparent. Thank you for understanding and supporting our brand.